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Shipping and Delivery

How We Do It

Thank you for choosing 5 Star Tresses Co. for your wig and hair extensions needs. We strive to provide you with the best shopping experience possible. Please review our shipping policy below:

 

1. Processing Time:

   - All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment confirmation.

   - Customized or made-to-order items may require additional processing time, which will be communicated to you during the ordering process.

 

2. Shipping Methods:

   - We offer various shipping methods to cater to your needs, including standard, expedited, and international shipping.

   - The shipping options available for your order will be displayed during the checkout process.

   - Please note that shipping times may vary depending on your location and the shipping method chosen.

 

3. Shipping Costs:

   - Shipping costs are calculated based on the weight, dimensions, and destination of your order.

   - The exact shipping cost will be displayed during the checkout process before you complete your purchase.

 

4. Tracking Information:

   - Once your order has been shipped, we will provide you with a tracking number via email.

   - You can use this tracking number to monitor the progress of your shipment.

5. Delivery Time:

   - Delivery times may vary depending on the shipping method chosen and your location.

   - Estimated delivery times will be provided during the checkout process.

   - Please note that unforeseen circumstances such as weather conditions or customs delays may affect delivery times.

   - For local customers that choose delivery, all orders will be delivered on the weekend unless a previously agreed upon date was given. 

6. International Shipping:

   - For international orders, please be aware that customs duties, taxes, or other fees may apply.

   - These additional charges are the responsibility of the customer and are not included in the shipping cost.

   - Please check with your local customs office for more information on potential fees.

Our Return Policy

The Fine Print

At 5 Star Tresses Co., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below:

 

1. Eligibility for Refunds:

   - To be eligible for a refund, you must contact our customer service within 7 days of receiving your order.

   - The item must be unused, in its original packaging, and in the same condition as when you received it.

 

2. Refund Process:

   - To initiate a refund, please contact our customer service team via email or phone.

   - We may require you to provide photos or other evidence to support your refund request.

   - Once your refund request is approved, we will provide you with instructions on how to return the item.

 

3. Return Shipping:

   - The customer is responsible for the return shipping costs unless the item received was defective or damaged.

   - We recommend using a trackable shipping service to ensure the safe return of the item.

 

4. Refund Options:

   - Once we receive and inspect the returned item, we will notify you of the status of your refund.

   - If approved, the refund will be processed to your original payment method within 7 business days.

 

Please note that certain items, such as custom-made wigs or hair extensions, may not be eligible for a refund. This will be communicated to you during the ordering process.

 

If you have any further questions or concerns regarding our shipping or refund policy, please don't hesitate to contact our customer service team. We are here to assist you.

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Warranty Information

Important Information

Our goal at 5 Star Tresses is to provide you with the best quality hair extensions and service possible. We offer a warranty on all of our products, ensuring that you can trust your purchase. We understand that sometimes things happen, which is why we offer free fixing services for any bundles that fall off. Simply send us an email at 5startressesco@gmail.com and we will get back to you as soon as possible. Thank you for choosing 5 Star Tresses for your hair extension needs!

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Privacy at 5 Star Tresses

All About Information Security

We only collect personal information such as your name, contact information, and payment details to provide our hair extension services. Your personal information is not shared with third-party service providers except those who assist us in providing our services. We do not sell your personal information to third parties. We take appropriate measures to ensure that your personal information is protected against unauthorized access, disclosure, or theft.

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